Ownership of rights:

All rights, including intellectual copyright, pertaining to the www.modessa.co.uk website (hereafter ‘the website’) are owned by or licensed to Modessa. Any use of this website or its contents, including copying, storing, or publishing it in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission.

Your use of, or submissions to, the website grants you no rights in relation to our intellectual property rights of the website design or content. By submitting text, photographic or graphic information to the website you confirm you have the right to use all materials supplied and you permit us to use all submissions in a way that we deem appropriate within the website or within our marketing collateral, whether electronic or printed.

Ownership of Submissions:

Aside from personal information all submissions to Modessa.co.uk via the website shall become and remain the property of Modessa after submission.

All submissions to the website will be considered non-confidential and non-proprietary.

Rules for Submissions:

You must be 18 years of age or over to post a submission.

Suppliers, manufacturers or competitors are not eligible to post a submission.

Submissions should not include:

  • HTML code or other computer script, including links to proprietary or third party websites.
  • inflammatory and disparaging sentiment
  • defamatory or misleading information
  • personal information such as phone numbers, addresses or credit card numbers etc.

We reserve the right to refuse to publish your submissions or remove them from the website at any time.

Usage of Website and Allied Services:

The Website Terms and Conditions apply to your use of the www.modessa.co.uk website and to any order you place on the website.

You may only use this website for lawful purposes which excludes using it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else’s enjoyment of the website.

The website terms apply regardless of how you access the website, including any technologies or devices by which Modessa makes the website available to you at home, on the move or at our various sales locations throughout the UK.

All website activity is governed by these website terms and so we advise you to read them very carefully. By accessing, browsing, using, registering with, or placing an order on the website, you confirm that you have read, understood and agree to these website terms in their entirety.

If you do not agree to these website terms we advise you to discontinue using this website.

Please note, Modessa cannot be held responsible for any misunderstandings pursuant to your failure to read these Terms and Conditions under any circumstances.

We reserve the right to change and update these website terms from time to time. By continuing to access, browse and use this website, you will be deemed to have agreed to any changes or updates to our website terms.

Privacy Policy:

This privacy policy sets out how Modessa uses and protects any information that you give Modessa when you use this website.

Modessa is committed to ensuring that your privacy is protected. Should we ask you to provide certain information through which you can be identified when using this website, please be assured that it will only be used in accordance with this privacy statement. Modessa may change this policy from time to time by updating this page. You should check this page when placing new orders to ensure that you are happy with the Terms and Conditions applicable at the time of your purchase. Changes may occur due to amendments in legislation governing online activities or due to internal systems requirements etc.

We respect your right to privacy and will only process personal information you provide via the website in accordance with the Data Protection Act 1998, the Privacy and Electronic Communications Regulations 2003, and other privacy laws applicable to online activities.

We will not disclose, sell or rent your personal information to any third parties, excluding any disclosures of your personal information detailed in this policy.

Please note, if you do not want your personal information to be used as specified in this privacy policy, you should refrain from using this website.

 Who is permitted to purchase items from this website?

 You must be 18 years of age or older to use this website or to submit any personal information to us unless you have the consent of a parent or guardian.

Please be aware that we may collect the following information when you make a purchase from this website:

  • your name, age/date of birth (DOB), and gender
  • e-mail address
  • your billing, delivery addresses and location
  • landline and/or mobile phone
  • your user name and password when you create a shopping account with us
  • your payment card details
  • your communication and shopping preferences
  • your browsing and shopping activities
  • your interests, feedback and survey responses

What we do with the information we gather:

We use the information provided to process your order and to better understand your needs so that we may provide you with an excellent level of service when you use this website.

We may also collect some or all of the specified personal information about you when you access and browse this website without making a purchase. In this instance your data will be used to collate aggregate statistics or for reporting purposes which will usually be anonymously processed via internationally recognised algorithmic analytical applications, such as, but not limited to, Google Analytics, Google Search Console and Bing Webmaster Tools.

This type of information assists us with internal record keeping and allows us to improve our products and services.

More specifically this information permits us to:

  • provide our goods and services to you in the ways specified within this website
  • perform analysis and research, monitoring and testing, as well as administrative processes and risk management
  • tailor website content to your specific needs and preferences
  • keep a record of any registered account that you hold with us

We may retain your payment card details in order to complete any purchases that you make through this website, either on the date of your initial purchase or for future purchases made using the Modessa website. Unless instructed otherwise, we may retain your payment card details so that you can avoid resubmitting your payment details when making future purchases.

We may periodically send promotional emails about new products, special offers or other information that we think you may find interesting, or for market research purposes, using the email address you have provided.

We may disclose your information where we have a legal right or duty to do so for example, for crime and fraud prevention and related purposes.

Security

We are committed to ensuring your personal information is secure. We have put physical, electronic and business systems in place to safeguard and secure the information we collect online to prevent unauthorised access or unintended disclosure of your personal information.

We use Internet standard encryption technology (SSL) to encode personal information used when you place an order with Modessa through the website.

However, it is important for you to remember that regardless of the stringent methods we employ to safeguard your personal information no transmission over the Internet can ever be guaranteed secure. We, therefore, cannot be held responsible for the security of your information that you transfer over the Internet to us.

For your security we recommend you only place orders via the Modessa website in the privacy of your own home using a personally owned device.

Devices used in a public location are subject to higher security risks, we, therefore, strongly advise you to always log out of your account and close the website browser when you have concluded your session.

Additional security measures include; creating a strong unique password for your account, (if you are unsure how to do this you can follow Google guidelines here), keeping your account password(s) private, and changing your password regularly.

Cookie Policy:

The Modessa.co.uk website uses cookies to enable you to shop with us online, and are essential to the effective operation of our website.

How we use cookies:

A cookie is a small file that asks permission to be placed on your electronic device. Once you agree, the file is added to your device allowing us to analyse web traffic to the website and allowing your device to remember your browsing history. This will mean that subsequent visits to the Modess.co.uk website will be handled a lot more efficiently by your device (unless you have cleared your devices cache in the intervening time).

Cookies allow web applications to respond to you as an individual. These web applications can tailor their operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We may use tracking code to analyse data about web page traffic so that we can improve the website and tailor it to customer needs. This information is only used for statistical analyical purposes.

Essentially, cookies help us improve the quality of our website so that we may make your shopping experience more streamlined and relevant to you personally. The use of cookies does not provide us with access to your computer or any information that you do not actively disclose to us.

Links to other websites:

Our website may contain links to other third party websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over these third party websites. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites and accordingly such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information:

You may choose to limit the gathering or use of your personal information by ticking check boxes which restrict the use of your personal information when submitting details to the website.

Your rights:

You have the following rights:

  • to ask what personal information that we hold about you, under the Data Protection Act 1998, at any time, subject to a fee specified by law (currently £10.00)
  • to ask us to update and correct any old or incorrect personal information that we hold about you without charge
  • to opt out of any marketing communications that we may send you

If you wish to exercise your rights, please contact us via email: hello [at] modessa.co.uk

Please do not email us if you wish to unsubscribe from our email list. Instead, please simply discontinue your email subscription by clicking on the unsubscribe link at the bottom of one of the emails that we have sent to you.

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible. We will promptly correct any information found to be incorrect.

Website disclaimer:

The information contained in this website is for general information purposes only. The information is provided by Modessa and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Every effort is made to keep the website up and running smoothly. However, Modessa takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
Modessa uses reasonable efforts to ensure that this website is free from viruses and other malicious content. Nevertheless, we cannot guarantee that the use of this website will not cause damage to the electronic device used to access the website. You, therefore, access the Modessa website at your own risk.

Modessa shall not be liable to any person for any loss or damage they suffer as a result of viruses or other malicious or harmful content that they access from or via the website.

The views expressed in user generated content are the opinions of others and do not represent the views, opinions, beliefs or values of Modessa.

Placing an Order:

Conditions of Sales:

These general terms and conditions of sale apply to any order you place through the Modessa website regardless of how you access the website and orders placed will be treated as confirmation that you have read, understood and agree to these general terms and conditions of sale in their entirety. If you do not agree to these general terms and conditions of sale in their entirety, you must not place an order through this website.

Conditions of Use:
This website is operated by Modessa. Our principal contact is via email at hello [at] modessa.co.uk where we will endeavour to reply to all messages promptly. By setting up a Modessa account, you are agreeing that email will be used as the standard means of communication.

All orders are subject to acceptance and product availability.
By ordering a product, you accept these terms and conditions. The terms and conditions are subject to change at any time, and it is your responsibility to check them before placing an order to ensure that you are compliant and the terms are acceptable to you.

Payment:

Payment must be made in full prior to us shipping your order. Payment can be made by any of the payment methods indicated on our website. Payment methods may change from time to time. Please check which payment methods we support prior to placing your order.
Shipping & Returns:

How Much Is UK Post & Packaging?
We charge a simple flat rate of £4.95 per order, regardless of how many items you choose, but if your order is over £75, then post and packing is free – UK only.

How Are My Goods Sent?
Royal Mail Recorded delivery with signature required. We aim to dispatch all orders within 1 to 2 days, but please allow up to 14 days to receive your goods. If for any reason the goods you have ordered are out of stock we will email you regarding a delivery date.

Do You Deliver Outside The UK?
We can, but please contact us by email with your proposed order and delivery address so that we can obtain a cost for shipping. We will endeavour to find the cheapest safe way to ship your order you will also be advised on delivery time.

What Happens If My Goods Are Damaged?
Any item faulty or different size needed may be returned to us within 7 days for a replacement. Please contact us by email hello [at] modessa.co.uk with details of your order & damaged goods, and we will issue you with a returns number which must then be sent back with the damaged item. We recommend that for your own protection, you use a safe delivery method that requires signature on delivery such as Recorded Delivery, as we cannot accept responsibility for products lost in the post.

What Happens If I am Not Happy With My Order?
In the unlikely event that you are not happy with the goods that you have purchased, you may return them in their original condition within 7 days for a prompt exchange or refund. Please contact Modessa via email with details of your order, and the items you wish to return, and you will be issued with a returns number, which must accompany the returned items, and original paperwork. Please do not return any item without a return number. We recommend that for your own protection, you use a secure delivery method which requires signature upon delivery. We cannot accept responsibility for lost or damaged parcels. Goods returned will be at your cost, we do not refund original shipping costs or your return shipping costs.

Please return all goods to the following address:

Knockhatch Farm Cottage
Hempstead Lane
Hailsham
Sussex
BN27 3PR

It is only when we receive the product (s) in their original condition and packaging that Modessa will refund the items. Refunds will be made to the original charged account within 14 days of receipt of the returned goods. Please note that if a returned non-faulty product does not arrive at Modessa in a resalable condition, then we will not be able to offer you a refund. We will then have to send the product back to you and you will have to incur these subsequent delivery costs.

The above terms and conditions do not affect your statutory rights.